The Client
Our client is built on their impeccable abilities to gather the most exclusive memorabilia around the world. Whether it's a hometown sports figure, former President, rock'n'roll star or the hottest actor on the big screen, they provide auctions with the most comprehensive list of signed movie posters, guitars, jerseys and signature clips. And each piece is professionally framed and ready to hang on the wall.
The Problem
Helping such a diverse range of clients achieve maximum results from auctions can be a challenging process. When a new client signed up for an auction, an individual from the auction provider would discus the client's needs and help them decide which inventory items might be the most appropriate. This was a time consuming process and the auction management firm wanted a web interface that would allow their clients to create new auctions and browse merchandise for it.
Our client had previously contracted a service provider to build a web based auction management system, but the service provider failed to deliver. Frustrated, they contacted us to get the system up and running.
The Solution
The solution we delivered allowed clients of the auction management firm to create accounts, add new auctions to their list and browse the firm's inventory to add items to the auction. When an auction is complete, a firm employee can add information about each item auctioned for statistical analysis. If the item doesn't sell, it is flagged. Three failures to sell and the item is added to a list of undesirable inventory.
The solution also allows a class of user called customers to browse the inventory and add it to a shopping cart for direct orders. Customers can't schedule events and can only add items to their cart that haven't already been selected for an auction.
A customized portal shows an overall view of the system including new orders, upcoming auctions, undesirable inventory, completed auctions with post auction information that needs to be added.
The Process
The client had a list of features and functionality from the previous engagement with the unsuccessful service provider. The Qrimp team started with the work that had already been completed and worked with the client to better understand the problem.
When the problem was understood, an initial interface was developed and client feedback was gathered through online demos of the system. Updates were made according to client requests and this process was repeated using the web based development system to enhance the auction managment system in real time as the client used it.
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