We offer both kinds of FogBugz--hosted and installable--and our customers opt 4 to 1 to install it at their own site. For us, the installable option gives us five times the sales. ... we've got racks and racks of nice, well-managed Dell servers with plenty of capacity and our tech support costs for the hosted version are zero. Life would be much easier. But we'd be making so much less money we'd be out of business.
Required fields limit interactivity. You don't have to have any information about a customer if all they want to do is tell you about a typo on your website.
Five fields maximum! Even five is a lot. Have an email and phone number so you can get in touch with them if they want you to. Name and message are the only two needed. You may want a company field, but probably not.
If someone submits the form, have it go straight to your email inbox. If you walk into a store and want to ask a question and no one answers you, how do you feel about shopping there? If they've filled out the form with contact information -- respond in a timely manner. Get back to them the same day or at the latest, the next day.
In your email notification, include a link to a form back to the website with a form to respond. Fill in the answer and store it so you know you've responded to the customer. You can automatically add that customer to your CRM system, it may come in handy later.
US Post Office2161 North Cargo RoadTulsa, OK 74115(918) 834-6086
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We are located in beautiful Bellingham Washington.
We'd love to hear your comments!
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